PRIVACY POLICY

Last Updated: 10 February 2026

1. INTRODUCTION

Fixydo Services (“Fixydo,” “we,” “us,” or “our”) operates the Fixydo platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use the Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

For All Users:

  • Full name
  • Email address
  • Phone number
  • Profile photograph
  • Geographic location/area preferences
  • Account password (encrypted)

For Service Providers Additional:

  • Business/personal service name
  • Service categories and specialties
  • Service areas coverage
  • Professional portfolio and service photos
  • Government-issued ID copies (for verification, temporarily stored)
  • Business/trade license copies (for verification, temporarily stored)
  • Bank details (if required for premium subscriptions)

For Customers Additional:

  • Service request history
  • Booking preferences
  • Communication with providers

2.2 Information Collected Automatically

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website addresses
  • Cookies and similar tracking technologies
  • Service usage patterns

2.3 Information from Third Parties

  • Google Analytics data
  • Advertising network information
  • Social media information (if you connect accounts)

3. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide, maintain, and improve our Service
  • Verify user identities and qualifications
  • Facilitate connections between users
  • Process premium subscription payments
  • Send service-related communications
  • Respond to inquiries and support requests
  • Monitor and analyze usage patterns
  • Detect, prevent, and address technical issues
  • Personalize user experience
  • Comply with legal obligations

4. DATA STORAGE AND RETENTION

4.1 Storage Location

Your information is stored on international servers located in the United States, Europe, and other regions. We use self-hosted email solutions and cloud infrastructure to operate the Service.

4.2 Retention Period

We retain your personal information only as long as necessary for:

  • Providing the Service
  • Compliance with legal obligations
  • Resolution of disputes
  • Enforcement of our agreements

Specific Retention Periods:

  • Account information: Until account deletion request
  • Verification documents: 90 days post-verification
  • Communication logs: 2 years
  • Service history: 5 years for dispute resolution
  • Analytics data: 26 months

4.3 Account Deletion

When you request account deletion:

  • Personal data is deleted within 30 days
  • Anonymized data may be retained for analytics
  • Legal records may be kept as required by law

5. DATA SHARING AND DISCLOSURE

5.1 With Other Users

As necessary for the Service to function:

  • Providers see: Customer name, service location, contact information
  • Customers see: Provider name, service offerings, contact information, verification status, ratings

5.2 With Service Providers

We engage third-party companies to:

  • Host our servers and infrastructure
  • Provide analytics services (Google Analytics)
  • Process premium subscription payments
  • Send email notifications

These providers access information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

5.3 For Legal Compliance

We may disclose your information if required to:

  • Comply with applicable laws or legal processes
  • Protect our rights, privacy, safety, or property
  • Enforce our Terms of Service
  • Prevent fraud or technical issues
  • Respond to government requests

5.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new entity.

5.5 With Your Consent

We may share information for any other purposes with your explicit consent.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 Types of Cookies

  • Essential Cookies: Necessary for Service operation
  • Functionality Cookies: Remember your preferences
  • Analytics Cookies: Help us understand usage patterns
  • Advertising Cookies: Used by third-party advertisers

6.2 Your Choices

Most web browsers allow control of cookies through settings. However, disabling cookies may affect Service functionality.

7. DATA SECURITY

7.1 Security Measures

We implement appropriate technical and organizational measures including:

  • Password encryption (not visible to staff or administrators)
  • HTTPS/SSL encryption for data transmission
  • Regular security updates and patches
  • Login attempt limitations
  • Secure server infrastructure

7.2 Data Breach Procedures

In the event of a data breach, we will:

  • Notify affected users within 72 hours
  • Describe the nature of the breach
  • Outline steps being taken to address it
  • Provide guidance on protective measures
  • Report to authorities as required by law

7.3 Your Responsibilities

  • Keep your account credentials secure
  • Notify us immediately of unauthorized access
  • Use strong, unique passwords
  • Log out after each session on shared devices

8. YOUR DATA RIGHTS

8.1 Access and Correction

You may access and update your personal information through your account settings. We do not currently provide a data download feature.

8.2 Deletion Rights

You may request account deletion by contacting support@fixydo.com. We will process deletion requests within 30 days.

8.3 Marketing Preferences

You may opt-out of promotional communications by:

  • Using the unsubscribe link in emails
  • Adjusting notification settings in your account
  • Contacting us directly

8.4 Verification

We may require identity verification before processing certain requests to prevent unauthorized access.

9. THIRD-PARTY SERVICES

9.1 External Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

9.2 Advertising Networks

Third-party advertisers may use cookies and web beacons. Their practices are governed by their own privacy policies.

9.3 Social Media Features

Social media interactions are governed by the privacy policy of the providing company.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on servers located outside your country. By using our Service, you consent to such transfers.

11. CHILDREN’S PRIVACY

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. UAE-SPECIFIC PROVISIONS

12.1 Legal Compliance

We comply with applicable UAE laws regarding data protection and privacy.

12.2 Government Requests

We may disclose information in response to valid legal requests from UAE authorities.

12.3 Language

Currently, our Service is available in English. Arabic translation may be added in the future.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes via email at least 30 days before they take effect. Continued use after changes constitutes acceptance.

14. CONTACT INFORMATION

For privacy-related inquiries, please contact:

Fixydo Services
Email: support@fixydo.com
Contact: Through email only

Response Time: We aim to respond to privacy inquiries within 48 hours.

15. DISPUTE RESOLUTION

Privacy-related disputes will be resolved according to the dispute resolution process outlined in our Terms of Service.

USER ACKNOWLEDGMENT

I HAVE READ, UNDERSTOOD, AND AGREE TO THE DATA PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

I AGREE TO THE PRIVACY POLICY