Privacy Policy

Last Updated: 16 August 2025

At Fixydo, we value your trust and are committed to protecting your privacy. This Privacy Policy describes in detail the types of information we collect, how we use and protect it, and the choices you have regarding your information. By accessing or using Fixydo’s website and services, you agree to this Privacy Policy.

1. Introduction

Fixydo is a service platform that connects customers with trusted technicians for home, office, and automotive services across the UAE. We collect certain personal and non-personal information to provide our services effectively, ensure smooth communication, and display relevant advertisements.

We never sell your personal data to third parties. We only share information when necessary to provide the services you request or when required by law.

2. Information We Collect

When you use Fixydo, we may collect the following types of information:

a) Personal Information

• Full Name
• Contact Number (phone/WhatsApp)
• Email Address
• Service Address (home/office location where service is requested)
• Booking Details (type of service, date, and time)

b) Service Information

• History of bookings made through Fixydo
• Preferred services and frequency of usage

c) Non-Personal Information

• Device details (type, operating system, browser version)
• IP Address and general location
• Website usage behavior (pages visited, time spent, clicks)

3. How We Use Your Information

We use your information to provide and improve Fixydo services. Specifically, your data may be used for:

1. Service Fulfillment – To process your booking, assign the right technician, and complete the requested service.
2. Communication – To contact you via phone, SMS, WhatsApp, or email for booking confirmations, updates, and support.
3. Customer Support – To respond to your queries, complaints, and service-related issues.
4. Improvement of Services – To analyze booking trends and enhance user experience.
5. Marketing & Promotions – To send you offers, discounts, or updates about new services (you may opt out at any time).
6. Advertising – To display relevant ads via Google Ads or other ad networks, based on your browsing activity.

4. How We Share Information

We respect your privacy and will only share your information in the following cases:

• With Technicians/Service Providers – Only the necessary details (name, phone, address, and booking details) are shared so the technician can deliver the service.
• With Advertising Partners – Non-personal data such as cookies, browsing history, and IP address may be shared with ad networks (like Google AdSense) to show relevant ads.
• With Authorities – If required by law or government regulations.
• With Analytics Tools – Aggregated and anonymous data may be used for website improvement.

We never sell or rent your personal details to third parties.

5. Cookies & Tracking Technologies

Fixydo uses cookies, tracking pixels, and similar technologies to improve website functionality and personalize your experience.

What are Cookies?

Cookies are small text files stored on your browser to help recognize your device and remember your preferences.

How We Use Cookies:

• To remember your booking preferences.
• To analyze website traffic and improve user experience.
• To display personalized ads through Google Ads and other ad networks.

Third-Party Cookies:

• Google AdSense and other advertisers may use cookies (such as the DoubleClick cookie) to serve ads based on your browsing behavior.
• Users can opt out of personalized advertising by visiting: Google Ads Settings.

6. Advertising & Third-Party Services

Fixydo displays ads served by Google AdSense and other ad networks. These companies may collect non-personal data such as your IP address, device type, and browsing activity to display interest-based ads.

• We do not control third-party ad networks and their practices.
• For more information, please read Google’s Ad Policies here: https://policies.google.com/technologies/ads.
• You may also use third-party tools to opt out of personalized advertising.

7. Data Security

We take data security seriously and use reasonable technical and organizational measures to protect your information.

• Personal information is stored securely and access is restricted.
• We do not store or process credit/debit card details since all payments on Fixydo are made through Cash on Delivery (COD).
• While we make every effort to secure your information, no online system can guarantee 100% protection.

8. User Rights

As a Fixydo user, you have the following rights:

• Access & Correction – You may request a copy of the personal information we hold about you and ask us to correct inaccuracies.
• Deletion – You may request deletion of your personal data, subject to legal and business requirements.
• Marketing Opt-Out – You can unsubscribe from promotional emails, SMS, or WhatsApp messages at any time.
• Cookies Management – You can disable cookies in your browser settings.

9. Third-Party Links

Our website may include links to external websites, apps, or advertisements. We are not responsible for the privacy practices or content of those third-party platforms. We encourage you to read their privacy policies before providing any information.

10. Children’s Privacy

Fixydo does not knowingly provide services to individuals under the age of 18. We do not intentionally collect personal information from minors. If we discover that a minor’s data has been collected, we will delete it immediately.

11. Policy Updates

Fixydo may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technology. Any updates will be posted on this page with the revised date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: support@fixydo.com
📱 Phone/WhatsApp: +971-XXX-XXXXXXX