COMMUNITY GUIDELINES

1. OUR COMMUNITY PHILOSOPHY

Fixydo is built on trust, professionalism, and mutual respect. These Community Guidelines (“Guidelines”) establish the standards for all interactions on our platform. By using Fixydo, you agree to contribute to a positive, safe, and reliable community for all users.

2. PROFILE CREATION STANDARDS

2.1 Authentic Identity

  • Use your real, legal name or registered business name
  • Upload a clear, recent profile photo showing your face (for individuals) or logo (for businesses)
  • Provide accurate contact information that you regularly monitor
  • Do not create multiple accounts for the same person or business

2.2 Professional Presentation

  • Write clear, honest descriptions of your services or needs
  • Use professional language appropriate for business communication
  • Upload high-quality photos that accurately represent your work
  • Keep information current and update as changes occur

3. SERVICE LISTING REQUIREMENTS

3.1 Accurate Service Descriptions

  • Clearly describe what services you offer or need
  • Specify areas you serve with precise geographic boundaries
  • List all relevant qualifications, certifications, or licenses
  • Provide realistic timelines and availability
  • Disclose any limitations or special requirements

3.2 Prohibited Service Categories

You may NOT offer or request:

  • Illegal services or activities violating any laws
  • Adult or erotic services of any kind
  • Gambling, betting, or lottery-related services
  • Medical services without proper licensing and credentials
  • Legal advice or representation without proper qualification
  • Financial or investment advice without proper licensing
  • Dangerous activities posing safety risks
  • Hate services promoting discrimination
  • Counterfeit or pirated goods
  • Academic cheating or assignment completion

3.3 Pricing Transparency

  • Provide clear pricing information when possible
  • Specify what is included in quoted prices
  • Note any additional costs that may apply
  • Do not use misleading pricing tactics
  • Honor quoted prices unless scope changes significantly

4. COMMUNICATION STANDARDS

4.1 Professional Communication

  • Respond to messages within 24 hours during business days
  • Use clear, respectful language
  • Be specific about service requirements and capabilities
  • Document all important agreements through platform messaging
  • Keep communication focused on service-related matters

4.2 Prohibited Communication

Do NOT:

  • Send spam, promotional content, or unsolicited offers
  • Use abusive, threatening, or harassing language
  • Make discriminatory comments based on race, religion, gender, etc.
  • Share personal information of others without consent
  • Attempt to move communications off-platform prematurely
  • Solicit advance payments (PROVIDERS: This is strictly prohibited)

4.3 Conflict Resolution Communication

If disputes arise:

  • Remain calm and professional
  • Focus on facts and documented agreements
  • Use platform tools for dispute resolution
  • Avoid personal attacks or inflammatory language
  • Seek platform mediation if direct resolution fails

5. BOOKING AND SERVICE CONDUCT

5.1 Booking Commitments

  • Only accept bookings you can realistically fulfill
  • Arrive on time or provide ample notice if delayed
  • Come prepared with necessary tools and materials
  • Complete work within agreed timelines
  • Communicate proactively about any issues

5.2 Service Quality Standards

For Providers:

  • Perform work to professional standards of your industry
  • Use appropriate quality materials unless otherwise agreed
  • Clean up work areas upon completion
  • Provide necessary instructions for ongoing maintenance
  • Stand behind your work with reasonable warranties

For Customers:

  • Provide clear instructions and requirements
  • Ensure safe and accessible work areas
  • Have necessary permissions for work to be done
  • Be available for questions during service
  • Provide honest feedback upon completion

5.3 Payment Conduct

CRITICAL RULE: NO ADVANCE PAYMENTS

  • Providers must NEVER request advance payments or deposits
  • All payments occur AFTER service completion
  • Payment terms must be agreed upon BEFORE service begins
  • Use platform messaging to document payment agreements
  • Report any provider requesting advance payments immediately

6. REVIEW AND RATING SYSTEM

6.1 Authentic Feedback

  • Base reviews on actual experiences
  • Focus on service quality, professionalism, and outcomes
  • Be specific about what was good or needed improvement
  • Submit reviews within 30 days of service completion
  • Update reviews if issues are later resolved

6.2 Prohibited Review Practices

Do NOT:

  • Post fake or misleading reviews
  • Threaten negative reviews to extract concessions
  • Offer incentives for positive reviews
  • Review your own services using alternate accounts
  • Review competitors you haven’t actually used
  • Include personal attacks or private information

6.3 Review Disputes

If you believe a review violates guidelines:

  • Use the “Report Review” feature
  • Provide specific reasons for the report
  • Allow 7-15 days for manual review by our team
  • Accept our final decision on review validity

7. VERIFICATION AND TRUST SYSTEMS

7.1 Verification Badges

  • Verified Provider: Completed ID and license verification
  • Premium Provider: Paid subscription for enhanced visibility
  • Top Rated: Consistently high ratings from customers
  • Quick Responder: Maintains fast response times

7.2 Trust Indicators

  • Response rate and time
  • Booking completion rate
  • Review average and count
  • Account age and activity
  • Dispute resolution history

8. CONTENT MODERATION

8.1 Manual Review Process

All user-generated content undergoes manual review:

  • Profiles and service listings: Reviewed before publication
  • Reviews and ratings: Monitored for guideline compliance
  • Reported content: Investigated within 7-15 business days
  • Communications: Monitored for policy violations

8.2 Content Removal Criteria

We will remove content that:

  • Violates these Guidelines or Terms of Service
  • Contains false or misleading information
  • Promotes illegal activities
  • Includes hate speech or harassment
  • Reveals private personal information
  • Constitutes spam or advertising
  • Infringes intellectual property rights

8.3 Appeal Process

If content is removed:

  • You will receive notification with reason
  • You may appeal within 30 days
  • Appeals reviewed by senior moderation team
  • Final decision communicated within 14 days

9. USER REPORTING SYSTEM

9.1 What to Report

Use the reporting feature for:

  • Guideline violations
  • Suspicious or fraudulent activity
  • Safety concerns
  • Payment disputes needing mediation
  • Technical issues affecting service

9.2 How Reports are Handled

  • Initial review within 48 hours
  • Investigation within 7-15 business days
  • Temporary restrictions during investigation
  • Resolution notification to reporting party
  • Confidential handling of reporter identity

9.3 False Reporting Consequences

Deliberate false reports may result in:

  • Warning and education
  • Temporary posting restrictions
  • Account suspension
  • Permanent platform ban

10. CONSEQUENCES FOR VIOLATIONS

10.1 Progressive Action System

Level 1 (Minor Violations):

  • Warning and educational resources
  • Temporary feature restrictions
  • Required policy acknowledgement

Level 2 (Moderate Violations):

  • Temporary profile suspension (7-30 days)
  • Removal of violating content
  • Verification badge removal
  • Required training completion

Level 3 (Serious Violations):

  • Extended suspension (30-90 days)
  • Financial penalties where applicable
  • Permanent feature restrictions
  • Demotion in search results

Level 4 (Severe Violations):

  • Permanent account termination
  • Legal notification if applicable
  • Platform-wide ban on return
  • Reporting to authorities if illegal

10.2 Immediate Suspension

We may immediately suspend accounts for:

  • Illegal activity
  • Threats of violence
  • Fraudulent behavior
  • Multiple fake accounts
  • Systemic guideline violations

11. PREMIUM SUBSCRIPTION CONDUCT

11.1 Premium Provider Expectations

Premium subscribers must maintain:

  • Higher response rate standards
  • Enhanced service quality
  • Professional communication
  • Guideline compliance
  • Current verification status

11.2 Premium Benefits Contingent on Compliance

Premium features may be suspended if:

  • Guidelines are violated
  • Verification expires
  • Quality standards drop
  • Multiple complaints are validated

12. SAFETY PRECAUTIONS

12.1 Meeting Safety

For in-person services:

  • Meet in public or safe locations when possible
  • Inform someone of your whereabouts
  • Verify identity through platform tools
  • Trust your instincts and leave if uncomfortable
  • Report safety concerns immediately

12.2 Online Safety

  • Never share passwords or verification codes
  • Use platform messaging for all arrangements
  • Be cautious of too-good-to-be-true offers
  • Verify user identities through platform features
  • Report suspicious behavior immediately

13. PLATFORM IMPROVEMENT PARTICIPATION

13.1 Feedback Welcome

We encourage:

  • Constructive suggestions for improvement
  • Bug reports with specific details
  • Feature requests with use cases
  • Policy feedback with rationale

13.2 Beta Testing

Selected users may be invited to:

  • Test new features before general release
  • Provide detailed feedback
  • Report issues and suggestions
  • Help shape platform development

14. GUIDELINE UPDATES

14.1 Update Process

We may update these Guidelines to:

  • Address new types of issues
  • Comply with legal requirements
  • Improve community experience
  • Incorporate user feedback

14.2 Notification of Changes

  • Major changes announced 30 days in advance
  • Email notification to all users
  • In-platform announcements
  • Updated date clearly displayed

15. CONTACT FOR GUIDELINE QUESTIONS

For guideline interpretations or questions:
Email: support@fixydo.com
Response time: 48 hours during business days

For urgent safety concerns:
Use the emergency reporting feature
Include “SAFETY URGENT” in subject line

USER ACKNOWLEDGMENT

By using Fixydo, I agree to:

  1. Read and understand these Community Guidelines
  2. Conduct myself according to these standards
  3. Report violations I encounter
  4. Accept consequences for any violations
  5. Contribute to a positive community environment

[ ] I AGREE TO THE COMMUNITY GUIDELINES